Stripe Payment Flow

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Our default payment provider is Stripe.

Here’s the payment flow when using Stripe:

Individual Milestones

  1. Customer clicks ‘Pay’.
  2. A payment is charged to the Customer’s Card on file for the Milestone Value + any Tax + the Admin Fee.
  3. Within Stripe, the Customer Admin Fee, Freelancer Admin Fee, and the Commission are deducted, then the remainder is transferred to the Freelancer’s Stripe Connected Account.
  4. Customer clicks ‘Approve’
  5. Stripe pays out the funds relating to that milestone, to the Freelancer’s bank account.

Repeating Milestones

  1. On Sunday 11pm UTC, the current cycle ends, and the Customer is emailed the number of hours that the Freelancer has submitted for that cycle.
  2. On Friday 11pm UTC, the Customer is automatically charged the invoice total, based on the number of hours submitted.
  3. Within Stripe, the Customer Admin Fee, Freelancer Admin Fee, and the Commission are deducted, then the remainder is transferred to the Freelancer’s Stripe Connected Account.
  4. Immediately after the transfer, Stripe pays out the funds relating to that milestone, to the Freelancer’s bank account.

Notes on timing

=> It can take up to 7 days for Stripe to process the Customer’s initial payment.

=> Once a Payout to the Freelancer’s bank account has been approved, the funds should arrive the same day. In rare cases, it can take up to 5 working days to arrive.

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